Refund Policy

Last updated: 21 June 2026

We want you to be happy with FlowMesh. This policy explains when you can get a refund. Your statutory consumer rights (e.g. under UK/EU law) always apply in addition to this policy.

Free trials

Where a plan offers a free trial, you won't be charged until the trial ends. Cancel any time before the trial ends to avoid being charged — the simplest way to avoid a charge. We send a reminder before a trial converts to a paid plan.

14-day refund on new subscriptions

If you're charged for a new subscription and change your mind, you can request a refund within 14 days of that charge. This aligns with the UK/EU statutory cooling-off period for distance purchases. To request one, email support@flowmesh-ai.com. Approved refunds go back to your original payment method via Stripe.

Renewals

Subscription renewals are non-refundable once charged, except where the law requires otherwise. You can cancel before a renewal date to avoid the next charge; cancellation takes effect at the end of the current period and you keep access until then.

How to contact us

Email support@flowmesh-ai.com — we aim to respond within 3 business days.